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Helicopter FAQ & Safety
Helicopter FAQ & Safety

Helicopter FAQ & Safety

Author Pic By New York Bucket List

See NYC safely.


Published January 11, 2021

If you would like to book a helicopter flight over NYC, click here.

FlyNYON Frequently Asked Questions

What is the cancellation policy?

Flights are non-refundable. Scheduling changes can be made up to 48 hours before departure time but will incur a $25/passenger fee – changes made within 48 hours will incur a $50/passenger fee. If you need to reschedule or weather grounds the flight, vouchers will be issued which are redeemable for up to 12 months. Flight vouchers can be transferred to another city or another person.

Weather/flight insurance does not entitle you to a refund in the event of any governmental regulation impacting doors-off flights. In the event of any such regulation, NYON reserves the right to substitute your reservation with other doors-on flight products.

What if my flight does not meet its minimum required to fly?

If your flight does not meet the minimum number of passengers required to fly, we may have to adjust your departure time to combine you with other passengers. Please check your email the evening prior to your flight for any possible important updates!

Are there any weight restrictions?

Yes as per the manufacturer’s guidelines, passengers who exceed 350 pounds will be unable to fly. Due to weight & balance, any passenger over 310 pounds inclusive of all gear brought aboard the helicopter will be required to purchase a 2nd seat.

Is FlyNYON safe?

FlyNYON is the recipient of the 2017 Eastern Region Helicopter Council Safety Award for unwavering commitment to ground and flight safety. All aircraft are maintained to strict FAA Regulatory standards. Pilots received annual factory training and perform a yearly FAA check ride.

What do you do if there is bad weather?

At FlyNYON, safety is our number one priority. If the weather on the day of your flight is questionable, we will make a Go or No Go call four (4) hours prior to scheduled departure time. Please check your email frequently for updates on the day of your flight and make sure to provide a day of contact number on your order.

Is there any age restriction?

On doors OFF flights, the minimum age allowed to fly is 12-years old. On doors ON flights, there are no age restrictions. Please note, if you are under the age of 18, you will need your parent or guardian to sign a consent form.

Doors ON flights: children under the age of 2 may fly as a lap child. All children 2 years and older must purchase a seat in order to fly.

Everyone who flies must demonstrate that they are able to physically adhere to our safety instructions.

Does my flight time start right away?

Yes, flight time is calculated from the time you lift off the ground until the time you land.

What should I wear?

Summer Flights: We recommend wearing comfortable, weather appropriate clothing - pants or shorts for maximum comfort in our harnesses for doors-off flights. Keep in mind that it will be very windy – loose clothing is not encouraged. Note that only tightly laced or strapped shoes are permitted – no slip-ons or flip flops.

Winter Flights: It’s all about layers! Layers provide extra protection from the elements. Dress like you’re skiing. You should prepare for extra warmth as the wind chill factors from the moving helicopter require more protection. Infinity scarves are highly recommended as well as gloves, warm socks and beanies. (Pro tip- We rent heated Jackets from Gobi!)

What should I bring?

Bring a valid photo ID (Driver’s License, State ID, or Passport) & what you’d like to take photos with!

What camera gear should I bring?

We recommend you bring what you’re comfortable with shooting.

Your lens and camera of course depends on what you’re looking to capture.

If you wish to capture pictures of yourself and your friends we recommend a wider lens such as a 16-35. However, if you’re looking to capture a mix of each other and pics around you we recommend a 24-70 lens. If you’re looking to capture details of buildings and scenery around you we recommend a 70-200.

Lens filters, hoods, and lens changes are not allowed so you should always bring a camera body and lens which fits your desired pictures.

Do you fly in the winter?

FlyNYON operates year ’round! We will always try to fly with the doors off if possible. FlyNYON reserves the right to fly with the helicopter doors closed during the cold weather. This decision will be made by the pilot in command with your safety as the number one priority. As a general rule, flights will be serviced with the doors closed if local temperatures fall below 20°F/-7°C.

What is FlyNYON?

The Ultimate Aerial Photo Experience. Fly like the pros into our helicopter with open doors, giving you visual access to the world below. Use your creative eye to capture the images that inspire you and challenge your photographic skills. Don’t be fooled, it is not as easy as it looks, but it sure is fun and will encourage you to come back for more.

When is the best time to fly?

For first time aerial photographers, we recommend a flight midday or morning where there is plenty of light to capture the iconic sights from the air. For the more experienced shooter who is looking for a bit of a challenge, a flight at sunset or later is a great option.

When should I arrive?

It is critical that you are on time for preflight information and safety briefing. We’ll make sure waivers are signed, and cameras secured.

FlyNYON doors off flights require passengers to arrive at the NYON terminal an 1 hour and 15 minutes prior to flight time.

FlyNYON doors on departures require an arrival of 1 hour and 15 minutes prior to flight time. If you do not arrive to our location by the designated time, you will forfeit your flight.

We would be happy to arrange transportation for you to ensure you are on time. Just add the car service option to your order and we will coordinate everything for you.

How does seating work?

Seating is based on the weight & balance of the helicopter. All passengers are weighed upon arrival at the NYON Terminal. Once weights have collected, seating will be determined to ensure flights are operated in a safe manner.

Will my flight time change?

We always intend to fly at the scheduled time of departure. With that said, there are circumstances out of our control which could impact your departure time. We recommend that you check your email the evening prior to your flight and once more in the morning for any important updates.

What if I wear contacts or glasses?

If you wear contacts, we recommend you bring sunglasses to protect your eyes. We can also provide you with eye protection upon request.

Glasses are ok to fly with as long as they remain in place for the duration of your flight.

What route do these flights take?

Where do YOU want to go? We tailor the flight to the sites and views you and your copter-mates want to see. We do not have set routes. You’ll be able to discuss your image requests with the pilot during your safety briefing. The NYC Experience is focused on lower Manhattan and the harbor area. With double the time in the air, The NYC Classic can cover most of NYC’s iconic landmarks in one flight, from the Statue up to Central Park.

Note: As a courtesy to the NYC community, Flights will not pass over Central Park during Shakespeare In The Park open-air theatre performances.

How do I get to Kearny?

Let us handle that for you! Add the car service option to FlyNYON flights. We will arrange a car service to ensure you are on time and guarantee you get airborne.

If you will be driving yourself: Use GPS Address: 78 John Miller Way

For Mass transit, take the NJ Path train to Journal Square in Jersey City OR NJ Transit to Newark Penn Station, then take an Uber or Taxi to the hangar. For ease of use, we recommend downloading Uber prior to coming to the heliport.

When you arrive at the Heliport, please ring the doorbell or call 973-849-6423 and someone will let you inside.

A LOOK INSIDE NYON SAFETY CULTURE

At FlyNYON, your safety is our number one priority. Our trained team will make sure every passenger feels secure and comfortable before, after and during their flight. Here at NYON, we are the proud recipient of the Eastern Region Helicopter Council (ERHC) Safety Award for our unwavering commitment to Ground and Flight Safety.

The NYON team stays on the cutting edge of safety technology. On June 16, 2018, we received FAA approval for our quick release harness system that we are using on all doors off flights. The system consists of the 338-ARS Heli-Ops harness and ARS Personal Retention Lanyard. The system is designe d to keep you safely secured in the helicopter and uses a quick release tether for fast and simple exit in case of an emergency. The system has been designed and tested by aviation industry safety professionals, reviewed by the FAA and tested by aerial photographers.

The NYON Team combines over three generations of aviation experience and 50,000+ flight hours. Safety is and has always been our top priority. We actively seek best-in-class training for our flight department. NYON pilots also hold Bell 206 Factory School Certificates in addition to rigorous, scenario-based safety training.

From check-in to takeoff, every step of the FlyNYON experience is crafted to maximize passenger care and satisfaction.

Check In

At check-in, our customer experience representatives will retrieve your information and discreetly record your body weight for our Flight Operations team. Seating will be arranged according to the best weight and balance configuration for your aircraft. This is done to further safety and make sure that the flight is enjoyable for all.

Briefing

After you finish creating your perfect experience with our product specialists our customer experience representatives will escort your to the briefing room to watch the preflight safety video highlighting procedures in the event of an emergency.

Harnessing

In our Harness Room our customer experience representatives will properly fit you in our FAA approved harness and securely attach your gear to neck straps. Prior to boarding our vans and making the short 2-minute drive to the heliport, our team will train you on how to operate our quick-release tether system.

Loading Up

Once you arrive at the heliport our ground operations team will outfit you with a personal floatation device and instruct you on the use of it. Your pilot will then greet you and go over a redundant safety briefing to make sure all passengers are fully informed, at this time you will also go over specific routes and landmark requests during your flight.


 

FlyNYON’s Reopening Plan 

The following Reopening Plan of NYON Air Limited Liability Company (“NYON” or the “Company”) sets forth the steps that NYON has taken and will take to safeguard the health and well-being of its customers and employees as it resumes operations on May 23, 2020 (the “Effective Date”).

Registration and Arrival

  1. Reservations. NYON has taken measures to ensure that reservations, cancellations and pre-payments are made through its electronic reservation systems to limit physical interactions on site. NYON will consider exceptions on a limited basis to the extent a customer does not have access to internet service or an acceptable electronic payment method.
  2. Electronic Devices. In the event that a customer does not complete the registration process in advance, NYON’s no-touch electronic system will permit customers to complete the registration process from their mobile devices on site. If a customer does not have the necessary mobile device to complete the registration process, or the exchange of paper or use of NYON’s electronic devices is otherwise required, NYON personnel will take all necessary precautions to avoid personal contact with such items, including by using gloves and sanitizing touch-surfaces of electronic devices after each use.
  3. Customer Screening.
  • Booking Process. During the booking process, customers will be advised in writing as to the symptoms of COVID-19, including symptoms such as fever, chills, cough, shortness of breath, or sore throat. Customers will also be asked whether they have experienced such symptoms or have in fact been diagnosed with COVID-19 in the past two weeks. Customers will be advised that if they are experiencing COVID-19 symptoms, or have experienced such symptoms or diagnosis in the past 2 weeks, they will not be permitted further entry onto NYON’s premises and will not proceed with any scheduled transit and/or flight.
  • Upon Arrival. Upon arrival at NYON’s premises, each customer will be visually and verbally screened by a NYON employee as to whether each customer is experiencing symptoms of COVID-19, including symptoms such as fever, chills, cough, shortness of breath, or sore throat. Customers will also be asked whether they have experienced such symptoms, or have in fact been diagnosed with COVID-19, in the past two weeks. Customers experiencing COVID-19 symptoms, or having experienced such symptoms or diagnosis in the past 2 weeks, will not be permitted further entry onto NYON’s premises and will not proceed with any scheduled transit and/or flight. NYON may, at its discretion, implement additional screening measures such as infrared temperature screenings.
  1. In-person Registration and Lines. NYON has demarcated and posted signs that denote 6 feet of spacing in places where people may form a line.

Terminal

  1. Waiting Areas. NYON has spaced the furniture in all waiting areas in the terminal a sufficient distance so as to ensure that customers and employees maintain at least 6 feet of distance from one-another at all times. NYON employees and signage will remind employees to maintain social distancing while in the waiting areas.
  2. Restricted Areas and Reduced Service. NYON will restrict areas of the business as necessary to limit person-to-person interactions and facilitate appropriate social distancing. The New York Studio location will remain closed to customers, and van service between the Studio and the Terminal will remain suspended.
  3. Briefings. NYON employees will provide briefings to all customers prior to each flight, with regard to social distancing, capacity limits, and hygiene requirements.
  4. Sanitizing and Hygiene. NYON will provide tissues and no-touch trash cans, no-touch hand sanitizer dispensers, and an adequate supply of no-touch soap and water. NYON has removed upholstered furniture from the terminal, to ensure that all remaining furniture will be easily sanitized on a frequent basis. NYON will frequently sanitize high-touch areas, by routinely cleaning and disinfecting spaces that are accessible to employees, customers, or other individuals, including, but not limited to, restrooms, counter tops, handrails, doorknobs, other common surfaces, safety equipment, employee equipment.
  5. Restroom Occupancy. Restroom occupancy will be limited to ensure that customers and/or employees maintain social distancing.
  6. Signage Encouraging Infection Control. NYON will maintain signs in appropriate locations within the premises, including in its restrooms, that encourage infection control practices, such as regular hand washing and use of sanitization materials, such as hand sanitizer and sanitizing wipes.
  7. Personal Protective Equipment. Any person that enters NYON’s premises, vehicles and/or or helicopters will be required to wear a face covering, except where doing so would inhibit the individual’s health or the individual is under two years of age. NYON will notify customers in advance of this requirement, and will ensure that this requirement is followed at all times. NYON will maintain disposable face coverings on site for customers that do not bring their own.
  8. Food and Beverage. NYON will suspend all food and beverage service.

Flights

  1. Sanitizing. Sanitization materials, such as hand sanitizer and sanitizing wipes, will be made available throughout the premises. Routinely, and at the beginning and end of each trip, dedicated staff will clean and disinfect all high-touch areas, particularly in spaces that are accessible to employees, customers, or other individuals.
  2. Personal Protective Equipment. All persons aboard NYON’s helicopters will be required to wear a face covering, except where doing so would inhibit the individual’s health.
  3. Airsickness. While historical instances of airsickness aboard NYON’s helicopters have been exceedingly rare, NYON will ensure that sickness bags are available on each helicopter. In the event of customer airsickness, the helicopter at issue will be subjected to an extensive cleaning regimen, including the use of appropriate sanitizing solutions.
  4. Limited Use of Equipment. NYON will ensure that each item of flight equipment that comes into physical contact with its customers and/or employees, including harnesses and headsets, will not be shared, and will undergo a comprehensive sanitization process prior to each use. Additionally, all harnesses will be thoroughly washed overnight, prior to use the following day. Employees will wear gloves when distributing equipment directly to passengers.

Employees

  1. Staffing. The Company will make its best efforts to reduce its staff on site to the minimal number necessary to ensure that operations can continue.
  2. Training. NYON will provide training to its staff designed to ensure that all employees are aware of and will facilitate the implementation of the measures set forth in this Plan. Employees will be advised regarding infection control practices, such as regular hand washing, coughing and sneezing etiquette, and proper tissue usage and disposal.
  3. Access to sanitizing materials. Employees will be provided with sufficient break time for repeated handwashing throughout the workday. When breaks are not practicable, employees will be provided with sanitization materials, such as hand sanitizer and sanitizing wipes.
  4. Personal Protective Equipment. Employees will be required at all times to wear face coverings, which NYON shall provide at its expense. In the event that wearing a face covering may inhibit an employee’s health, additional measures may be taken on a case by case basis, and, at a minimum, any such employees will not be permitted to interact with customers. All employees that interact with customers will wear gloves, which NYON shall also provide at its expense. Pilots will wear gloves when interacting with customers in and around the aircraft but not while flying.
  5. Employee Illness. NYON will immediately separate and send home employees who appear to have symptoms consistent with COVID-19 illness upon arrival at work or who become sick during the day. Such employees will not be permitted to return to work until cleared by an appropriate medical professional.
  • Employee Screening: At the commencement of each shift, NYON will conduct a visual screening of each employee, and will verbally or in writing inquire as to each employee’s health, by asking employees if they are experiencing symptoms of COVID-19, including symptoms such as fever, chills, cough, shortness of breath, or sore throat. Employees will also be asked whether they have experienced such symptoms, or have in fact been diagnosed with COVID-19, in the past two weeks. Employees experiencing COVID-19 symptoms or having experienced such symptoms or diagnosis in the past 2 weeks will be sent home immediately, and will not be permitted to return to work until cleared by an appropriate medical professional. NYON will maintain all information about employee illness as a confidential medical record in compliance with the Americans with Disabilities Act (ADA). NYON may, at its discretion, implement additional screening measures as such measures become more readily available, including mandatory COVID-19 testing for employees and/or infrared temperature screenings.
  • Employee Self-Reporting: NYON expects employees who contract COVID-19 or have been exposed to infected family members or others with whom employees have been in contact to stay home and seek medical attention as necessary and appropriate. NYON expects such workers to notify NYON as soon as possible of exposure or illness.
  • Notice. In the event that an employee has a confirmed case of COVID-19, NYON will promptly notify its employees of any known exposure to COVID-19 at the worksite, consistent with the confidentiality requirements of the ADA and any other applicable laws.
  • Additional Sanitizing. In the event that an employee has a confirmed case of COVID-19, NYON will clean and disinfect the worksite in accordance with CDC guidelines. Among other things, NYON will prohibit all persons from entering areas visited by the ill person, increase air circulation in the area to the extent practicable, and ensure thorough cleaning before the area at issue can be occupied again. Cleaning staff will clean and disinfect all areas such as offices, bathrooms, common areas, shared electronic equipment like tablets, touch screens, and keyboards used by the ill person, focusing especially on frequently touched surfaces.

 


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